SHIPPING
We are based in Kawardha district, Chhattisgarh, India.
Currently, we primarily serve customers across India. However, for international shipping or bulk export inquiries, please contact us directly. We’ll be happy to explore possibilities based on location and order volume.
We ship through trusted logistics partners such as DTDC, Delhivery, and Transport services based on the delivery location. Shipping cost is calculated based on product size, weight, and destination. Bulk or customized orders may have different logistics arrangements. Final shipping charges are shared at the time of order confirmation.
All orders are securely packaged using industry-standard materials to ensure safe delivery. Products are wrapped with protective cushioning and, where required, packed in wooden or heavy-duty boxes to prevent damage during transit. Fragile and sensitive equipment is specially marked and handled with extra care.
Our weighing machines and weighbridges are designed for high precision and reliability. Each product undergoes strict quality checks and calibration in accordance with ISO 9001:2015 standards. Accuracy typically ranges from 99.9% to 100%, depending on the model and capacity. All devices are approved and verified by legal metrology authorities wherever required.
Yes, in most cases, we can combine multiple orders into a single shipment to help reduce your overall shipping cost. Please contact our support team immediately after placing your orders to request consolidation. Combined shipping is subject to package size, weight limits, and delivery location.
Yes, we offer free shipping on orders above a certain value within select regions. The minimum order amount and eligibility for free shipping may vary based on your location and the type of products ordered. Please refer to our shipping policy or contact our support team for detailed information.
Yes, we do offer local pickup from our facility in Kawardha, Chhattisgarh. You can select the “Local Pickup” option during checkout, and our team will notify you once your order is ready for collection.
Delivery times vary depending on your location and the product ordered. Typically, orders are processed within 1–2 business days and delivered within 4–7 business days across India. You will receive tracking details once your order is dispatched.
PRODUCT
Our products are designed with precision, durability, and user-friendliness in mind. Key features may include:
- High-accuracy sensors for precise measurements
- Robust build quality suitable for industrial and commercial use
- User-friendly interfaces with digital displays
- Multiple capacity options to suit different needs
- Compact, portable, or customized designs depending on the model
For specific features of a product, please refer to its individual product page or contact us directly.
Our weighing products operate using precision load cells that convert weight into an electronic signal. This signal is processed and displayed on a digital screen, providing accurate and easy-to-read measurements.
Simply place the item on the scale platform, and the system will automatically detect and display its weight. Most models come with additional features like tare, unit conversion, and overload indicators to enhance usability.
For specific operating instructions, please refer to the product manual or contact our support team.
Our products are built using high-quality, durable materials to ensure long-term performance and accuracy. Most of our weighing scales feature:
- Stainless Steel Platforms – for corrosion resistance and hygienic use
- Mild Steel Structures – powder-coated for added strength and durability
- High-Precision Load Cells – made from alloy steel or aluminum
- ABS or Metal Housings – depending on the model, for enhanced protection and design
Each component is carefully selected to meet industrial, commercial, and retail standards. For material details of a specific model, please refer to the product datasheet or contact our support team.
Yes, many of our products are available in a range of sizes, capacities, and configurations to meet your specific requirements. Depending on the model, you can choose:
- Different platform sizes (small, medium, large)
- Various weight capacities (from milligrams to tons)
- Color and finish options (available in select models)
- Custom branding or labeling for bulk/enterprise orders
Please check the individual product listing or contact us directly for available variants and customization options.
We manufacture a wide range including baby scales, platform scales, table top scales, weighbridges, and more.
Yes, we provide complete technical support, maintenance, and service contracts.
Yes, our company is ISO 9001:2015 certified and our brand “LUNIA” is registered under the Government of India.
You can connect with us via our website https://jwikwd.in, or contact us directly to place orders.
PAYMENT
Absolutely. We use secure payment gateways with SSL encryption to ensure that your payment information is protected at all times. Your data is never stored on our servers, and all transactions comply with the latest PCI-DSS (Payment Card Industry Data Security Standard) regulations for complete safety and peace of mind.
Yes, refunds are typically issued to the original payment method used during the purchase. If the method supports refunds (like credit/debit cards, UPI, net banking), the amount will be returned to that account. In cases where refunds are not supported directly (like certain wallets or expired cards), we may offer an alternative refund method, such as bank transfer or store credit, as per our refund policy.
Yes, we frequently offer special discounts, seasonal promotions, and bulk order deals on select products. Please check the product page for current offers or subscribe to our newsletter to stay updated on upcoming sales and exclusive discounts.
WHOLESALE
Yes, we offer special wholesale pricing for restaurants, retailers, and other businesses. To learn more or apply for a wholesale account, please contact us directly through our website or call our sales team.
Yes, we do offer bulk and wholesale pricing for eligible orders. If you’re purchasing in large quantities or represent a business, please reach out to us directly for customized pricing and terms.
At this time, we do not offer price matching with other retailers. However, we strive to provide competitive pricing and the best value through our quality products, offers, and bulk discounts.
ADDITIONAL FAQs
Yes, we provide installation assistance for selected products. Please check the product description or contact our support team.
Yes, most of our machines come pre-calibrated. However, we also offer onsite calibration if needed.
Yes, our products come with standard warranty coverage. The warranty period may vary by product category.
Yes, many of our products are approved and certified by the Legal Metrology Department, Government of India.
Yes, we offer customized solutions based on quantity and requirements. Reach out to us with your specifications.
Yes, we provide AMC options for our machines to ensure long-term accuracy and performance.
Yes, we stock a wide range of spare parts including load cells, PCBs, transformers, and more.
We accept UPI, Net Banking, Credit/Debit Cards, and select offline payment modes.
Once your order is shipped, you will receive tracking details via email or SMS.